Xen Finance, and its related entities hereafter “the Company”, is responsible for the protection of the privacy and the safeguarding of clients’ personal and financial information. By opening a trading account with the Company, the client hereby gives its consent to such collection, processing, storage and use of personal information by the Company as explained below.
The Company collects the necessary information required to open a client’s trading account and perform transactions. Additionally, it safeguards the clients’ assets and privacy and provide clients with the variety of services they require. In this respect, the Company gathers information from clients and may, in certain circumstances, gather information from banks, and/or credit agencies, and/or clearing agencies, and/or other sources which will help the Company to construct the clients’ profile based on their requirements and preferences in order to provide all its services effectively.
The only information the Company collects includes information required to communicate with and identify its clients. The Company may also collect certain demographic information, such as birth dates, education level, occupation, etc. The Company also assesses trading related information.
The Company uses clients’ personal information only as required to provide quality service and security to its clients. This information helps the Company to improve its services, customize browsing experience and enables it to inform its clients about additional products, services or promotions relevant to them. In this respect, the clients hereby consent to the usage of this data for such purposes.
If the clients do not want to receive information of this nature for any reason, they can contact the Company at the following address: support@xenfinance.com
Any personal information provided by the client to the Company will be treated as confidential and shared only within the Company and its affiliates and will not be disclosed to any third party except under any regulatory or legal proceedings. In case such disclosure is required to be made by law or any regulatory authority, it will be made on a ‘need-to-know’ basis, unless otherwise instructed by the regulatory authority. Under such circumstances, the Company shall expressly inform the third party regarding the confidential nature of the information.
The Company may share information with affiliates in the event such information is reasonably required by such affiliate to provide the products or services to its clients. The Company may share information with partners, affiliates and associates to offer additional similar products and services that meet clients’ needs and which are delivered in a manner that is useful and relevant only where clients have authorized the Company to do so.
The Company does not sell, license, lease or otherwise disclose clients’ personal information to third parties, except as described in this Privacy Policy.
The Company reserves the right to disclose personal information to third parties where required by Law, regulatory and other government authority. The Company may also disclose information as necessary to credit reporting or collection agencies as reasonably required to provide the services to Company and/or its clients.
In addition, the Company may engage third parties to help carry out certain internal functions such as account processing, fulfillment, client service, client satisfaction surveys or other data collection activities relevant to its business. Use of the shared information is strictly limited to the performance of the above and is not permitted for any other purpose. All third parties with which the Company shares personal information are required to protect such personal information in accordance with all relevant legislation and in the same manner the Company protects them. The Company will not share personal information with third parties which it considers will not provide its clients the required level of protection.
In cases where clients have been introduced by a Business Introducer, such Business Introducer may have access to clients’ information. Hence, clients hereby consent to the sharing of information with such Business Introducer.
Contact Clients
From time to time the Company may contact clients whether by phone or email and offer them further information about the Company and financial market trading. Additionally, the Company may, on occasion, seek to contact clients, whether by phone or by email to inform them of unique promotional offerings provided by the Company for the client. Clients consent to the receipt of such contact when they consent to our terms and conditions of use when registering with the Company. Any person wishing to opt out of further contact with the Company at any time whatsoever is entitled to do so, simply by contacting the Company whether by phone or email and requesting that no further contact on behalf of the Company be made.
The Company is not responsible for the privacy policies or the content of sites to which Xen Finance links and has no control of the use or protection of information provided by the clients or collected by those sites. Whenever a client elects to link to a co-branded web site or to a linked web site, the client may be asked to provide registration or other personal information. Please note that such information is recorded by a third party and will be governed by the privacy policy of that third party.
The Company uses cookies to secure clients’ trading activities and to enhance the performance of the Xen Finance web site. Cookies used by the Company do not contain personal information or other sensitive information.
The Company may share web site usage statistics with reputable advertising companies and with its affiliated marketing companies. It is noted that the information collected by such advertising companies is not personally identifiable. To administer and improve the Xen Finance web site, the Company may use third parties to track and analyze usage and statistical volume information. The third party may use cookies to track behavior and may set cookies on behalf of the Company. These cookies do not contain any personally identifiable information.
The Company may update this Privacy Policy from time to time. In case the Company materially changes this Policy including how it collects, processes or uses clients’ personal information, the revised Privacy Policy will be uploaded in the Company’s website. In this respect, the clients hereby agree to accept posting of a revised Privacy Policy electronically on the website as the actual notice of the Company to its clients. Any dispute over the Company’s Privacy Policy is subject to this notice and the Client Agreement. The Company encourages its clients to periodically review this Privacy Policy so that they are always aware of what information the Company collects, how it uses it and to whom it may disclose it, in accordance with the provisions of this Policy.